New City | An Chathair Nua
On 31 May 2019, as part of the boundary revision of the City of Cork, three former Cork County Library branch libraries will transfer to the Cork City Library service.
For general Cork City Council boundary information, including a boundary map please visit this website: https://www.corkcity.ie/en/council-services/public-info/boundary-extension/
FAQs for our new members
Q. Which branches are affected by the boundary extension?
A. Ballincollig, Blarney and Glanmire Libraries will become part of Cork City Libraries service.
Q. What about the Library Headquarters on Carrigrohane Road?
A. The Library Headquarters on Carrigrohane Road remains part of Cork County Library service.
Q. Will libraries be closed for the transfer?
A. Yes, Ballincollig, Blarney and Glanmire Libraries will close on Friday 31 May 2019 to allow for staff induction and the set-up of new equipment and systems.
Q. Will normal opening hours be affected?
A. No, there will be no change to normal opening hours.
Q. How do I contact my branch?
A. The telephone numbers for the three branches will stay the same
- Ballincollig Library (021) 487 3024
- Blarney Library (021) 438 2115
- Glanmire Library (021) 482 1627
There are new email addresses for the branches:
Contacts and Hours for all our libraries are on our Contacts and Hours webpage.
Q. Will I get a new library card?
A. Staff in Ballincollig, Blarney and Glanmire libraries will swap your old library card for a new Cork City Libraries library specially designed for our new expanded library service.
Please be advised that changing your library card will affect your online access to BorrowBox and other online services. In the case of BorrowBox you will need to delete the app and re-register. You will lose your ebooks and holds. To re-register, choose Cork City Council Libraries, enter the barcode from your library card and your PIN.
Q. I had books on hold, will they still come to the right place?
A. There may be some disruption as we transfer services, we hope to keep this to a minimum. Any potential disruption will only affect holds on your account at the time of transfer. Going forward you will place holds on items to be delivered to the new location. If you have concerns about your holds, talk to your local librarian. He or she will help you.
If you place holds online through your library account please make sure to select the following library locations for delivery:
- Cork City Ballincollig
- Cork City Blarney
- Cork City Glanmire
Q. What about my BorrowBox account and the other online services?
A. There will be disruptions. Customers with a BorrowBox account will have to re-register, choosing your new library location, you will lose any eBooks or eAudiobooks on your account. We are very sorry about this, but it is beyond our control. To re-register choose Cork City Council Libraries, enter the barcode from your library card and your PIN. We also expect disruption to those with a Mango or ProQuest account. Customers with an RBDigital account or a Universal Class account should not be affected. Staff at your local library will guide you through this.
Q. I use the County Library app. Will I still be able to use this?
No, you will need to download and install the Cork City Libraries app from the App Store or Google Play.
Q. Will there be any new charges or fines?
A. There are no fines for overdue library books. There are changes to some charges. Please visit our Charges page for information.
Q. I am not a member, can I still use the Internet?
A. Yes, from 31 May 2019, use of the Internet in our libraries is open to all, not just members.
Q. I use a County Library mobile stop in the transfer area. Will that be affected?
A. No, there is an agreement in place between between Cork City Council and Cork County Council, that Cork County Council will continue the mobile service for stops in the transfer area.